Thank you for visiting and shopping at “Pureflowuk.com”. Following are the terms and conditions that constitute our Shipping Policy.
Currently, we ship within United Kingdom.
How long will it take for me to receive my order?
Upon verification of your payment, we will take 1-2 working days to pack and arrange for dispatch of your order via our delivery service partners.
Orders ship within 1-2 business days and typically arrive at stated delivery address within 5-7 business days.
What are the shipping rates?
We offer free standard shipping for deliveries to UK mainland.
How do I track my order?
An email will be sent to you when your order has been shipped with the tracking number to your registered email address.
It has been more than the stipulated delivery time and I have yet to receive my order. What should I do?
Please do not hesitate to contact our customer care team via the Contact Us page, and we will gladly assist you in tracking your order. We ask for your patience and to only contact us regarding late deliveries, only if it has been more than 5 working days since your order was placed.
While we use reasonable efforts to satisfy the shipping and delivery dates provided to you, we shall not be liable for any delays in shipments.
Order changes
Once your order has been confirmed, it cannot be modified. If you wish to cancel or return a product, you can visit the Return & Refund page and follow the procedure mentioned there.
Item not received
If you have successfully placed an order and haven’t received it, but the tracking status shows it to be delivered, then you may contact the carrier to find out the status of your order, since as once the item is shipped, we don’t have control over it.
If the problems persist kindly write us at [email protected] , and we’ll try our best to help and resolve the issue at our earliest.
Sometimes due to technical issues tracking information won’t be available. In such cases, if you are unable to locate your order, contact us at [email protected] and we will assist you to resolve the issues at our earliest. You can visit the Return Policy page to understand the procedure in case of orders that are declared lost or damaged.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Contact Us:
Phone: 02080908101
Email: [email protected]
